Staff and volunteers at the Centre work to recognise and respond to people’s abilities as much as to their needs. Regulatory requirements and funder’s expectations must be met but these alone do not drive standards at St Elizabeth’s. Success is measured through adherence to our enduring values and quality of service. We always endeavour to be sensitive to the needs of families and carers. Our history and ethos help give St Elizabeth’s its very special character and distinctively person centred approach, encouraging and supporting residents to “live life to the full”. To help achieve this mission we pledge to:
1. Make available accurate, up-to-date information about our services and provide opportunities for prospective clients and carers to visit the centre to enable a transparent and informed choice about whether or not St Elizabeth’s has the potential to match their needs, abilities and aspirations.
2. Arrange a comprehensive assessment involving the service user and others so as to establish to the reasonable satisfaction of all stakeholders whether or not St Elizabeth’s will be the most appropriate provider for that individual.
3. Ensure a managed move and provide each user and/or their representative with an individual written statement of terms and conditions for the service being provided.
4. Develop and agree bespoke individual client plans and programmes, to be regularly monitored, reviewed and updated, to provide assurance that services re
5. Consult and involve service users as far as reasonably practicable in plans, policies, procedures, service developments and decisions that may affect them and take account of any views, concerns or complaints raised before decisions are made.
6. Support service users to access appropriate and enjoyable learning, training, work, leisure, social, cultural, spiritual and moral development opportunities, both within St Elizabeth’s and through links to friends, family, other agencies and the wider community.
7. Provide sensitive and flexible support to enhance privacy, dignity, economic wellbeing and service user’s control over their own lives; to respect rights, recognise responsibilities, raise levels of personal achievement and seek to maximise opportunities for personal development and independence by promoting informed choice and responsible risk taking.
8. Promote client welfare and healthy lifestyles to safeguard service users from harm or self neglect; meet their physical, emotional and therapeutic health needs and, where capacity exists, respect their wishes in how such needs are addressed.
9. Provide a safe, pleasant, clean, comfortable, well maintained environment at St Elizabeth’s, with good amenities designed to meet service user needs and aspirations and to ensure delivery of our service objectives.
10. Recruit, manage and motivate quality staff who are trained, resourced and given effective organisational support to meet if not exceed the service delivery standards expected by commissioning agencies or regulators in accordance with the distinctive culture and ethos of the Congregation of the Daughters of the Cross of Liège.
11. Work collaboratively with all concerned to ensure that where necessary and for whatever reason(s), a client is positively supported into a successful and managed transition.
12. Meet the commitments of this charter within a framework of promoting equality, community cohesion and social inclusion; providing value for money; ensuring professional conduct by staff; seeking continuous improvement and always upholding the enduring gospel values established for St Elizabeth’s by its Trustees.