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Charlotte's Story - as told by her mum Positive living and learning for people with epilepsy and other complex needs

Charlotte's Story - as told by her mum

Charlotte is a 23 year old young lady with very complex health needs. Charlotte used to go to Amwell View Specialist School, and then she went to Hertford Regional College for 4 days a week for 3 years, and on her 5th day Charlotte would attend St Elizabeth's Day Centre.

We first heard about the Day Centre from Nichole House, the Respite Unit at St Elizabeth's. Charlotte has been going to the Respite Centre since she left Children's Services. We live in Bishop's Stortford and are very familiar with St Elizabeth’s but had never been there until Charlotte started using their services.

Charlotte is wheel-chair bound, has no speech, but her eyes and face tell a thousands words. Everyone at St Elizabeth's soon learnt what Charlotte likes and dislikes which is always good to see. She is always involved with everything at St Elizabeth's, they never see her disability as a disadvantage. She particularly enjoyed Sports Day on the field this year.

It’s always a joy to see her so happy as her health problems are so complex; everyday is different with her health needs. Having a nursing team on site has made us as a family feel settled that Charlotte will be cared for in the correct way, especially if she is using the Respite Services (Charlotte doesn't enjoy family holidays any more, so we can go away knowing she will be very well cared for).

Since going to the Day Centre 3 days a week (since leaving College), Charlotte seems so much happier and settled in her routine and she looks forward to going. Everyone at St Elizabeth's are very friendly and very approachable. Best decision we made sending her there.

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